Shipping Policy

Last updated: [03/09/2025]

At Modeluz, we are committed to delivering your order as quickly and safely as possible. Please read our shipping policy carefully to understand how we handle processing, shipping, and delivery times.

Processing Time

• Orders are typically processed within 1–3 business days after payment confirmation.

• You will receive a confirmation email with your tracking details once your order has been shipped.

Shipping Times

• Standard Shipping: Estimated delivery within 7–20 business days, depending on your location.

• Express Shipping (when available): Estimated delivery within 5–10 business days.

• Please note that these are estimated time frames and may vary due to factors outside our control (customs delays, local holidays, courier issues, etc.).

Shipping Costs

• Shipping costs are calculated at checkout based on your location and selected shipping method.

• Occasionally, we may offer free shipping promotions on selected items or for orders over a certain amount.

International Shipping

• We ship worldwide.

• Customers are responsible for any customs duties, taxes, or import fees charged by their country.

• We are not responsible for delays caused by customs clearance.

Order Tracking

• Once your order has shipped, you will receive a tracking number by email.

• You can track your shipment directly on our website or the courier’s website.

Lost or Delayed Packages

• If your order is delayed or lost, please contact us at [support@modeluz.com] and we will assist you in resolving the issue.

• Please allow up to 30 business days before requesting a claim for a lost package.

Questions

If you have any questions regarding your order or our shipping policy, feel free to contact us at:
📧 support@modeluz.com